Shipping & Returns

We offer free courier delivery on most of our products sold online.

All products sold through our Online Store are sourced from our warehouse in Brisbane or directly from the supplier, depending on the type of item and its availability. All products are shipped via courier direct to customer unless store pick-up has been requested.

In Stock Items
If your item(s) are In Stock at time of ordering, we will aim to have it picked and packed within 4 hours. You will receive an email confirmation once it ships. Please then allow 2-3 business days for metro courier delivery and 3-7 days for regional areas. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.

On Order Items
If your item is marked 'On Order' at the time of ordering, it has been ordered directly from the supplier. This can take 1-3 business days. If the item is on back order we will order you with expected delivery dates. Once arrived, we will aim to have your item picked and packed within 4 hours. You will receive an email confirmation once it ships. Please then allow another 2-3 business days for metro courier delivery and 3-7 days for regional areas. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Missed Deliveries
For standard items, we will arrange delivery via a national courier network. If the customer is absent at the time of delivery, items will be taken to a local depot or post office. A calling card will be left at the delivery address, containing all relevant contact details.

Remote Locations
Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by light aircraft or boat. If an order is too large for a light aircraft we will offer free shipping within metro areas to the customers choice of shipping or barge company. Transport from that point to the destination would need to be arranged by the customer at their own expense.